Kids Smart Shipping Policy

Thank you for visiting and shopping at KidsSmartUSA.com. The following terms and conditions constitute our Shipping Policy.

Domestic Shipping Policy

Shipment Processing Time

All orders are processed within 3–5 business days. Orders are not shipped or delivered on weekends or holidays.

During periods of high order volume, shipments may be delayed by a few days. Please allow additional time for delivery. If your order experiences a significant delay, we will contact you by email or telephone.

Shipping Rates and Delivery Estimates

Available shipping methods, estimated delivery times, and applicable shipping charges will be calculated and displayed at checkout.

Delivery delays may occasionally occur due to circumstances beyond our control.

Shipping to P.O. Boxes and APO/FPO/DPO Addresses

KidsSmartUSA.com ships to eligible addresses within the United States, U.S. territories, and APO/FPO/DPO locations.

Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number. Please allow up to 24 hours for the tracking information to become active.

Customs, Duties, and Taxes

KidsSmartUSA.com is not responsible for customs duties, taxes, tariffs, or other fees applied to an order. Any fees imposed during or after shipping are the customer’s responsibility.

Damaged or Lost Shipments

KidsSmartUSA.com is not responsible for products damaged or lost during shipping.

If your order arrives damaged or is lost in transit, please contact the shipping carrier directly to file a claim. Keep all packaging materials, damaged products, and relevant shipping documentation until the claim has been resolved.

For additional assistance, please complete our Contact Us form or call Kids Smart Customer Service at 1-800-565-6656, Monday through Friday, from 8:00 a.m. to 5:00 p.m. ET.